The Manitoba Government made a commitment to provide a clear, proactive process to identify, prevent and remove barriers to accessibility. In December 2013, the Accessibility for Manitobans Act (AMA) became law.

The AMA establishes the requirement to develop, apply and enforce accessibility standards in the following five areas.

  • Customer Service Standard
  • Employment
  • Information and Communication
  • Transportation
  • Built Environment

These standards, which will be developed by the Manitoba Government, will identify goals and related actions, within a specified timeframe. In November 2015, the Customer Service Standard Regulation was passed into law in Manitoba; compliance is required by November 1, 2017.

The AMA legislation requires each public organization to create an accessibility plan and to update it every two years.

The Northern Health Region’s (“NHR”) Accessibility Plan (updated December 2022) was approved by the NHR Executive Leadership Council on December 20, 2022.  This plan is a living document and will be continue updated as additional information becomes available. 
We invite you to contact us with any suggestions you have to help us in our journey towards improving accessibility.  Contact:  Patient Experience via email at or by telephone at 204-687-9320 or toll-free 1-888-340-6742

What are Barriers to Accessibility?
Barriers to accessibility are obstacles that make it difficult – or sometimes impossible – for people with different abilities to fully participate in school, work, social situations or receive health services. Barriers usually develop because accessibility needs are not considered. There are many different types of barriers, both visible and invisible. They include:
  • Attitudinal Barriers – may result in people with disabilities being treated differently than people without disabilities (e.g., talking to an individual’s support person assuming the individual with a disability will not be able to understand; assuming a person who has a speech impairment or speaks a different language cannot understand you; thinking a person with an intellectual or mental health disability cannot make decisions, etc.).
  • Informational and Communication Barriers – arise when a person with a disability cannot easily receive and /or understand information available to others (e.g., print is too small to be read by a person with impaired vision; public address systems alert only people who can hear, etc.).
  • Technological Barriers – occur when technology, or the way it is used, is not accessible (e.g., websites not accessible to people who are blind and use screen reader software; accepting only online registration forms for programs, etc.).
  • Systemic Barriers – are policies, practices or procedures that result in some people receiving unequal access or being excluded (e.g., not considering the needs of persons with disabilities at the event planning stage; not being aware of policies that support accessibility, etc.).
  • Physical and Architectural Barriers – in the environment prevent physical access for people with disabilities (e.g., a door knob cannot be turned by a person with limited mobility or strength; aisles are narrowed by displays or equipment making them impassable by a person using a wheelchair or walker, etc.).